FAQs

1. What is the status of my order and how I can check it?

We have you covered! We will email you when the order is shipped, or if there are updates on the status of your order. Remember that you can always follow your order by using your order link that we sent to you when the order is shipped.

2. How I can pay my order?

Miss Pepins currently accepts credit cards: Visa, MasterCard, American Express, Discover. Debit cards: Visa, MasterCard, American Express and PayPal.

3. Is it possible to pay cash on delivery?

Unfortunately, for the moment we don't accept this payment method. Only the ones described in the previous question.

4. Can I cancel or change my order?

If you changed your mind or you order something by mistake don't panic, send us an email at the moment to misspepins@gmail.com and if the order was nor shipped yet we can always cancel it. If for whatever reason it was shipped already as soon as you receive it let us know, we will send you a free return label (in case that your country is elegible for this) and as soon as we have it back we will refund you.

Our most important value is that our clients are happy whit what they order so if you want to change size or return the order for whatever reason let us know in between 15 days since you receive the order and we will process to manage the return.

5. How do I know which size would fit me better?

To choose your size, please check carefully our size charts. In general, it is best to start with your regular size. If you’re not sure which size will work best for you, send us a note to our email for additional advice, we will be happy to help you. Also in each product page you have all the information about the product, including the size is wearing the model and height. 

6. How can I use a promotional code?

To use a discount code make the order as normal, choose the product or products you want to order, then click "Buy Now". At check out you will see a box where it says "Discount Code", copy the code, past it there and click "Apply".

If you have any trouble using your discount code, please, message us and we will help you with everything.