SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse outside Europe. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 1-2 business days to process your orders. After that, it will take 7-20 days for delivery in the United States and 7-20 days for international orders (depending on location).
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.
If the item you received is faulty, we will fully refund you for it. Under other circumstances we will not refund the cost, since each product has its specific table of measures available.
What if the item(s) I received are defective/incorrect/damaged?
In the event you have received a faulty item, please contact firstname.lastname@example.org within 30 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10-15 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
ACCEPTED PAYMENT METHODS
- Credit cards: Visa, MasterCard, American Express, Discover.
- Debit cards: Visa, MasterCard, American Express.