Returns and Refunds
RETURN GUARANTEE
In Miss Pepins store, customer satisfaction is our top priority. Whatever problems you have, don't panic, we are here to help and will always look for a solution that is satisfactory to everyone.
Our dedicated Quality Control teams will inspect your items before they are shipped so we guarantee the quality of our products. Although, as humans we are there can always be exceptions, but don't worry, any faults we will take responsibility and you will be able to return or exchange the item within 15 days.
If you have received a defective or damaged item, the wrong size or the wrong product, contact us at our email misspepins@gmail.com we will be at your service and we will answer all your requests as soon as possible.
Our return policy is 15 days, so if more than 15 days have passed from the date of receipt of the item unfortunately we will not be able to offer any refund or exchange.
In some cases the customer may have to pay the return shipping costs (as long as the error was not ours, if so we will be responsible for those costs). Also in case of return we can deduct the shipping costs that have been paid by us from the total amount to be returned (only in cases where it has been necessary to pay them and we will always justify that amount).
HOW TO CONTACT US
You can send us an e-mail to misspepins@gmail.com or write us a message on our instagram account @misspepins
You must describe the problem you have had with the order (size, damaged product...) and tell us your name and order number.
Our solutions:
1. Responsibility of Miss Pepins SL
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or exchange.
- Upon receipt of the item, we will either fully refund the original price of the product or send you a free replacement product at no additional cost. This solution is only applicable when Miss Pepins is responsible for shipping the incorrect item or size.
2. Responsibility of the client
- Incorrect order (item size):
If the customer has ordered an incorrect item or size, we may also allow a return. In this case, the customer will be responsible for shipping costs in both directions (to and from our warehouse) for an exchange. No shipping costs are refundable.
- Unwanted item:
If you decide that you no longer want the item or simply want to exchange it, you can inform us within 15 days from the date of receipt of the product. In this case the product must be sent back to our warehouse. Once we receive the product and check that it is in good condition we will proceed to make the refund. Buyers are responsible for return shipping fees. Shipping fees are non-refundable.
Refund:
Once your return is received and inspected, we will send an email to notify you that we have received your return.
If the refund is approved, then it will be processed and a credit will be automatically applied to your credit card or original method of payment. This may take up to 10 business days.
Items on offer:
Only regular priced items will be refunded, unfortunately sale items cannot be refunded (we can always make exceptions depending on the situation, write to us and we will try to find a satisfactory solution for everyone).
ADDITIONAL NOTES ON WARRANTY
*All returns must first be approved by our customer service team.
*If the product is defective and you want to make a return, it is necessary to attach photos of the tare so that it can be verified and proceed to return the product.
*All returned items must be in perfect condition, unworn, unwashed and must retain all original tags and packaging.
*No shipping costs will be refunded for the return of the item (unless it is the responsibility of Miss Pepins).